Role Objective

To lead and manage all CRM shift operations, ensuring smooth production flow while maintaining high standards of quality, safety, and operational efficiency.

Key Responsibilities

  • Lead and supervise all CRM operations during the assigned shift.
  • Ensure achievement of daily production targets as per plan.
  • Maintain quality standards and ensure adherence to SOPs and process parameters.
  • Enforce safety norms, conduct toolbox talks, and ensure a zero-incident workplace.
  • Coordinate with Maintenance, Quality, and other support departments for quick resolution of breakdowns or process issues.
  • Monitor manpower deployment and ensure effective team utilization.
  • Submit accurate shift performance reports, including production, quality, downtime, and safety observations.
  • Ensure proper housekeeping and compliance with statutory and company requirements.

Key Skills & Competencies

  • Strong knowledge of CRM processes and operations.
  • Leadership and team-handling capabilities.
  • Sound decision-making and problem-solving skills.
  • Safety-first mindset with good knowledge of industrial safety practices.
  • Effective communication and coordination skills.

Required Skills

Breakdown handling & coordination with maintenance Team handling & manpower management Quality control & defect prevention Production planning & shift management